Refund & Returns Policy

Our Commitment to Quality

Every piece we curate is selected for its design, fabric, and cultural resonance. We understand that purchasing clothing online requires trust, and we take that seriously. Our goal is to ensure that when you receive your order, it aligns with the high standards you expect. However, we also recognize that sometimes an item may not be the perfect fit—literally or stylistically. To that end, we have developed a clear, fair, and straightforward refund and returns process.

Eligibility for Returns

We accept returns on most items within our standard return window from the date of delivery. To be eligible, the merchandise must be in the exact condition you received it: unworn, unwashed, and free of any stains, odors, or damage. All original tags, labels, and packaging must remain intact and attached. We cannot accept returns on items that show signs of wear, have been used, or have been altered in any way. Additionally, due to the nature of certain products, final sale items, accessories such as caps or bags, and undergarments are not eligible for return unless they arrive with a manufacturing defect. If you are unsure whether your specific purchase qualifies, we encourage you to review the product description page before initiating a return.

How to Initiate a Return

To begin the return process, please log into your account or use our dedicated returns portal, accessible through our website’s customer service section. You will need your order number and the email address used at checkout. Once submitted, our team will review your request and provide you with the necessary instructions. We ask that you pack the item securely in its original packaging or a suitable alternative to prevent damage during transit. We strongly recommend using a traceable shipping method, as we cannot assume responsibility for items lost or stolen before they reach our returns facility. Please allow a reasonable processing period from the time your package is delivered to our facility for us to inspect the item and complete your return.

Refund Process

Upon receipt and inspection of your returned item, we will send you a notification to confirm that we have received the returned product and whether your refund has been approved. If approved, the credit will be applied to your original method of payment. This process involves multiple steps, including the reversal of the transaction through your bank or payment provider. We will complete our portion of the refund promptly, but please be aware that the time it takes for the funds to appear in your account may vary depending on your financial institution’s policies. If your return is rejected due to non-compliance with our policy, we will contact you to explain the reason and provide options, which may include shipping the item back to you at your expense.

Exchanges

If you wish to exchange an item for a different size or color, we encourage you to initiate a return for the original item and place a new order separately. This ensures that the desired replacement is secured quickly, as our stock levels fluctuate in real time. We are unable to hold items for exchange, and this method guarantees you receive the new product as soon as possible without waiting for the returned item to reach us. For defective or incorrect items, please contact our support team directly through the website, and we will prioritize a resolution.

Defective or Incorrect Items

We take pride in the quality of our merchandise. In the rare event that you receive a product with a manufacturing defect—such as a stitching flaw, misprint, or broken hardware—or if you receive the wrong item entirely, we ask that you contact us immediately upon discovery. We will arrange for a swift resolution, which may include a full refund or a replacement shipment at no additional cost to you. Please include clear photographs of the defect or the incorrect item when you submit your request, as this helps us process your case with accuracy and speed. We are committed to making these situations right with minimal disruption to your experience.

Conditions and General Guidelines

All returned items are thoroughly inspected upon arrival. We reserve the right to reject any return that does not meet our stated conditions. In such cases, the item will be sent back to you, and a cancellation of the refund request may occur. We also retain the right to update or modify this policy as necessary to reflect changes in our operations or legal requirements. Any such changes will be posted on this page, and the policy in effect at the time of your purchase will govern your transaction.

We value your satisfaction and appreciate your understanding of these procedures. Our team is always available through our website’s contact form to assist with any questions or concerns regarding returns, refunds, or exchanges. We believe that clear communication and fair practices build lasting relationships with our community, and we are here to support you every step of the way.